Archive for the ‘complaint’ tag
mio TV
So finally I managed to call SingTel customer service about changing the channels I subscribed to for my mio TV (because I am only watching SET and the rest of the channels suck)! I thought the new Favorites on Demand was quite interesting and decided to add that. I miss my 女人我最大 on Starhub CableTV so I added the Asia Plus channel as a substitute. I didn’t need CBeebies so I cancelled The BBC 3 and subscribed ala carte to BBC Lifestyle and BBC Knowledge. All these, my monthly bill was close to $40/month.
I surfed the mio TV website only to discover:
1. If you subscribe to Favorites on Demand via your mio TV interface, you stand to win a $70 Khiel’s hamper.
2. It will cost $14.98 to subscribe to BBC Lifestyle and Knowledge ala carte but The BBC 3 (including CBeebies) costs only $12.84.
3. Right now there’s a Supersaver Pack that costs only $19.90 and includes SET, The BBC 3, Asia Plus and more!
I had to call mio TV 3 times today because I discovered them subsequently while surfing the site. And all these while, none of the customer service officers advice me on how I may save some money or what the existing promotions are.
I’m a dissatisfied customer! 
I gave mio TV a chance and it’s proven, Starhub CableTV is a better choice. Will definitely go back to Starhub once the Singtel contract is over.
